Frequently Asked Questions
How is payment handled?
My payment options for you are PayPal, Amazon, or Zelle. Occasionally I accept checks and money orders from regular customers or customers I know.
Do you accept returns?
If you're not happy with your order, I'm not happy either and will do my best to correct any problems. With unused items, I accept returns with refund or will do a replacement, unless I state otherwise when you place your order (such as a special custom project). Resizing is also free if your items need minor sizing adjustment (please contact me first before sending the item back for resizing).
If you have any issues with your order, please always contact me first and give me a chance to address the problem.
Can you use different types of wool by request?
Yes. I usually use a Peruvian Highland Wool yarn, (from Corriedale/Merino cross sheep, for both durability and softness) and it is ethically sourced. But, I can substitute other ethically sourced yarns I have access to by request; such as a pure Merino or Alpaca. I also have a Superwash version of the wool if you don't want to handwash your items. Please note that pure Merino, Alpaca, and Superwash are more expensive, so it will make the item(s) cost more.
How to wash woolen items?
I include a washing/care sheet with each order, but additionally here is my blog post with detailed washing instructions based on 1910 and 1942 information in my historical knitting books and my own experience washing wool over the years:
www.worldwarknits.com/blog/washing-and-care-instructions-for-pure-wool-garments-historical-knitting
My payment options for you are PayPal, Amazon, or Zelle. Occasionally I accept checks and money orders from regular customers or customers I know.
Do you accept returns?
If you're not happy with your order, I'm not happy either and will do my best to correct any problems. With unused items, I accept returns with refund or will do a replacement, unless I state otherwise when you place your order (such as a special custom project). Resizing is also free if your items need minor sizing adjustment (please contact me first before sending the item back for resizing).
If you have any issues with your order, please always contact me first and give me a chance to address the problem.
Can you use different types of wool by request?
Yes. I usually use a Peruvian Highland Wool yarn, (from Corriedale/Merino cross sheep, for both durability and softness) and it is ethically sourced. But, I can substitute other ethically sourced yarns I have access to by request; such as a pure Merino or Alpaca. I also have a Superwash version of the wool if you don't want to handwash your items. Please note that pure Merino, Alpaca, and Superwash are more expensive, so it will make the item(s) cost more.
How to wash woolen items?
I include a washing/care sheet with each order, but additionally here is my blog post with detailed washing instructions based on 1910 and 1942 information in my historical knitting books and my own experience washing wool over the years:
www.worldwarknits.com/blog/washing-and-care-instructions-for-pure-wool-garments-historical-knitting
Extra info:
For those with fragrance/chemical allergies, I also am sensitive to chemicals and use fragrance free products. Please contact me if you have any questions. I know how difficult it can be to find products made in a fragrance free environment, so I hope to accommodate you. I also have a smoke free environment and no pets except occasionally pet fancy mice who are not allowed around my work or supplies.
Please contact me with any other questions you may have.
For those with fragrance/chemical allergies, I also am sensitive to chemicals and use fragrance free products. Please contact me if you have any questions. I know how difficult it can be to find products made in a fragrance free environment, so I hope to accommodate you. I also have a smoke free environment and no pets except occasionally pet fancy mice who are not allowed around my work or supplies.
Please contact me with any other questions you may have.