Frequently Asked Questions
How is payment handled:
If you are ordering an item directly from my store page, the payment processors are PayPal and Amazon. If it's a custom order, I email a PayPal invoice.
Do you accept returns:
If you're not happy with your order, I'm not happy either and will do my best to correct any problems. With unused items, I accept returns with refund or will do a replacement, unless I state otherwise when you place your order (such as a special custom project). Resizing is also free if your items need minor sizing adjustment (please contact me first before sending the item back for resizing). If you have any issues with your order, please always contact me first and give me a chance to address the problem.
Can you use different types of wool by request?
Yes (when i am accepting custom orders). I usually use a Peruvian Highland Wool yarn, (from Corriedale/Merino cross sheep, for both durability and softness) and it is ethically sourced. But, I can substitute other ethically sourced yarns I have access to by request, such as a pure Merino, Alpaca, or a superwash version of the wool if you don't want to handwash your items. Please note that pure Merino, Alpaca, and superwash are more expensive, so it will make the item(s) cost more.
All of the items I make are handmade by me. As of early 2016, I have started using a vintage, non-electric, hand operated knitting machine for some items. The rest of the items still have to be made by hand knitting needles (or crochet hooks for the few crochet patterns).
Please contact me with any other questions you may have!
If you are ordering an item directly from my store page, the payment processors are PayPal and Amazon. If it's a custom order, I email a PayPal invoice.
Do you accept returns:
If you're not happy with your order, I'm not happy either and will do my best to correct any problems. With unused items, I accept returns with refund or will do a replacement, unless I state otherwise when you place your order (such as a special custom project). Resizing is also free if your items need minor sizing adjustment (please contact me first before sending the item back for resizing). If you have any issues with your order, please always contact me first and give me a chance to address the problem.
Can you use different types of wool by request?
Yes (when i am accepting custom orders). I usually use a Peruvian Highland Wool yarn, (from Corriedale/Merino cross sheep, for both durability and softness) and it is ethically sourced. But, I can substitute other ethically sourced yarns I have access to by request, such as a pure Merino, Alpaca, or a superwash version of the wool if you don't want to handwash your items. Please note that pure Merino, Alpaca, and superwash are more expensive, so it will make the item(s) cost more.
All of the items I make are handmade by me. As of early 2016, I have started using a vintage, non-electric, hand operated knitting machine for some items. The rest of the items still have to be made by hand knitting needles (or crochet hooks for the few crochet patterns).
Please contact me with any other questions you may have!
